Online Reporting Service

Online service claim

In case of any complaints or technical enquiries, please fill out the following form with sufficient details, and then return it by email or fax as soon as possible. Insufficient information might result in delay of response and solution

Agent Information

Company Name

Contact Person

Tel

Equipment or Module information

Main unit/Model

Problem Description

Serial No.

1. Questions or phenomena of the problem? Please supply detail for prompt remedies.

2. Any ERROR MESSAGE displayed on the machine?

3. What actions have been taken to solve the problem? How about the result?

4.Trouble happening frequency

Always

Intermittent

Less often

5. Whether the connection of all cables/accessories and all the settings of equipment have been checked?

6. If possible，please provide your judgment of the trouble

We aim to provid you with fast response and efficient service,
Please complete the form and help us to offer you solution as soon as possible.